Cancellation Policy

If you need to cancel your appointment, please try to do so as early as possible. If you need to cancel with less than 24 hours notice, we may need to charge you 50% of the regular price of your treatment. This fee is not charged if we can rebook your time slot with another client so please cancel as early as possible. The fee is used in part to pay your therapist who may have missed other appointments. All massage therapists and technicians are only paid when they prove a treatment or service. This policy is necessary to hire and maintain top quality professionals as therapists. If you do not show up for your treatment or cancel within two hours of the scheduled starting time, you will be charged the entire amount of the treatment. By booking as appointment either online, by phone or walk-in you authorize us to charge your credit card on file for any cancellation fees.

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Essentials Retreat Day Spa